Carousel Players strives to be accessible to all patrons and is committed to providing a welcoming theatre experience for all children, their families and other adults at the many schools and theatres where we perform. The limitations imposed upon us by budget constraints, the policies of our landlord (the City of St. Catharines) and building design mean we cannot provide the all the services we would like at this time at the Courthouse, where our public performances take place. We embrace the principles of dignity, independence, integration and equal opportunity to serve our patrons with disabilities and our community at large.
When booking tickets, registering for summer camp or other Carousel Players activities, patrons will be asked to provide us with detailed information on any special needs they may have. These include: assistive devices, service animals, support persons or other special needs. At a Carousel Players performance or activity, fees will not be charged for support persons accompanying a patron to the theatre or special event.
The City of St. Catharines, landlords of the Old Courthouse where the Sullivan Mahoney Courthouse Theatre is located, state: “The building is not accessible. It is the city’s goal however to make the building compliant with the ‘Facility Design Standards’ through a complete restoration, once the new Performing Arts Centre is open.”
Every reasonable effort will be made to ensure that all patrons:
• Are treated with dignity and respect
• Are given the opportunity to attend performances in a way that is as comfortable and enjoyable as possible
• Have equal opportunity to access our performances, activities and venues
• Have access to, and be informed of, all pertinent policies and procedures
Questions or comments regarding this policy or the administration of the Customer Service Standards of the Accessibility for Ontarians with Disabilities Act, 2005 at Carousel Players may be directed to our General Manager by e-mail, by calling 905-682-8326 or writing to us at 101 King Street, 2nd Floor, St. Catharines, ON L2R 3H6.
